'The art of supplying food and drink to people at their place of work.'For many years, industrial catering was regarded as one of the least
attractive sectors of the industry from the point of view of status and career opportunity. However the 1970's saw many changes in the
industrial catering field which greatly improved attitudes towards this sector. This is symbolized by the fact that the term "factory canteen” is
no longer current; but is now popularly known as "staff dining room or
Meals/refreshments are required at mid-morning, mid-day, mid-afternoon
and in some cases right round the clock. Very few companies can make a
profit on their food and beverage sale and most companies subsidize their
catering facilities. This has led to firms having to decide whether they will
operate the catering facility themselves or employ contract caterers to do
Company Operated Facilities: In this case the firm operates its own
catering facility, employing staff directly and managing the operation
entirely. Expect advice is generally sought from consultants especially
when establishing or ‘modifying the unit. This may present some problems
for the firm but it has the distinct advantage that its catering facilities are
directly controlled by them.
Contract Catering: A contract caterer is an individual or company who, in
recognition of a financial reward will undertake to administer control and
direct; specified catering operation within the guidelines stipulated by the
company. There is a growing trend for companies to use the services of
such contract caterers to provide catering for their work force; although
the company usually has to provide the facilities. The advantages to the
1. Catering Company can provide food at a lower price than the firm itself.
2. Most industrial canteens are subsidized by the firm. In times of
inflation; a catering contract enables the firm to establish a fixed cost,
leaving the contractor to work within the prescribed budget.
3. If the caterer does not provide a satisfactory service, the catering
contract can be terminated and offered to a rival company.
The contract between the caterer and the client specifies the
- A specification of the standards expected with regard to meals and